| Q. |
How is the information in my profile used? |
| A. |
Your profile has two purposes
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* To edit the information that transfers to your business card at the end of the video.
* To change your login name (email address)
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| Q. |
Is it important to fill out my registration form in a certain way? |
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A.
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Your registration information transfers to your business card so it is important to stay within the required number of characters.
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Guidelines for best results (including spaces)
* First Name and Last Name – (Your first and last name should not exceed 25 characters including spaces)
* Phone Number (format should be xxx-xxx-xxxx)
* Email address – no more than 35 characters to fit on one line in business card.
* Title – (choose your preference from the drop down window)
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| Q. |
I sent a video to a business and part of the name was left out of the video.
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| A. |
The maximum number of characters for the business name is 21 characters including spaces, Please follow the guidelines on your first page where you enter business emails and names.
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| Q. |
My password does not work. |
| A. |
Once you have changed the email address in your back office the new email address becomes your new Login. Try your new email address for your Login and your regular password and that should log you in. |
| Q. |
My account login has changed, Why? |
| A. |
You probably changed your email address in your back office. Use that from here out as your login name.
a) Try also to retrieve your password using the “Forgot Password” link. |
| Q. |
What is the Business Tagline field for? |
| A. |
The Business Tagline is for maximum effect, It will appear in the video on various pages under the Business Owner’s name (maximum 35 characters). |
| Q. |
If I cancel my SendingNews account or PayPal account in the middel of my payment cycle will I receive a prorated refund? |
| A. |
No, if your payment is processed we do not prorate refunds.. It is your responsibility to cancel your account when you are ready to terminate service. |
| Q. |
I can't remember my password, what can I do? |
| A. |
Click the forgot password link next to the login area, enter your email address and the system will email your password to you. If you changed your email address in your profile that is your new login name. |
| Q. |
Are there any scripts I can use to present this video to business owners? |
| A. |
Scripts will be soon coming, please check back. |
| Q. |
What is the Track Email link? |
| A. |
The Track Email link permits you to see when your prospects view their video and how many times they have viewed it. |
| Q. |
My upline told me I could get SendingNews Video service FREE of charge |
| A. |
You can, if you send your Referrer Link to others to enroll, and at least 5 others become paid users.
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| Q. |
What is the Home Page ? |
| A. |
This is your home page where you send video links from. |
| Q. |
What is the Profile Link? |
| A. |
The information on your profile page is used on your business card at the end of the video for your prospects to contact you. The email address here is your user name to login to SendingNews.info. If you change your email address in your profile area that will be your new user name to login. |
| Q. |
What is the Downline link ? |
| A. |
This will track others you have referred to SendingNews.info. You can also see if they are paid or non-paid users and remember, if you refer 5 others that pay each month your subscription is free and you are automatically upgraded to the Deluxe Package.
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| Q. |
How does the Personal Viral Video Email service work? |
| A. |
When you send a custom video email to someone, they will have an option to edit the video and send to someone else they know. All they have to do is put another business email, business name, keyword(s) and phone number in the form and they can forward the video to someone they know. When they do; your name will appear as the Internet Specialist, if you have the Silver or Deluxe Package.
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| Q. |
How can I opt-in to participate in the Viral Video program?
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| A. |
Click on the options tab at the top of any page once you have logged in and select the "Viral Video Option". |
| Q. |
The Viral Video Option has a drop down box with option of 100 - 500, what is this?
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| A. |
When you opt-in the upgrade is $5.00 and that includes 100 forwarded video emails. If you would like to increase the number of forwarded video emails that you would like you can elect to purchase more for $5.00 per 100. |
| Q. |
I am just starting out, do you think I need to purchase more then 100 forward video emails?
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| A. |
That's up to you, however you can monitor the number of forwarded videos from your home page and decide to purchase more later.
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| Q. |
If I do not purchase the viral video forward option what happens to the videos forwarded by those I am sending videos to?
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| A. |
Our system is designed to capture every forwarded video, and our programming will insert your name as the Internet Specialist if you have opted out in for the viral video forwards. If you have opted for 100 only then all videos forwarded beyond that point will show the next Internet Specialist with forwards to be filled. |
| Q. |
How can I cancel my subscription for SendingNews?
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| A. |
Follow the instructions here - Cancel Subscription. |
| Q. |
If I cancel my subscription on PayPal when will the SendingNews account be closed? |
| A. |
PayPal will notify SendingNews once your account has been cancelled and your Login and account will terminate immediately?
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| Q. |
What if I cancel in the middle of payment cycle, do you refund unused portion.
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| A. |
No, we have a no refund policy however you can cancel your account anytime.
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| Q. |
Can I purchase addtional emails for Sending Videos? |
| A. |
Yes if you contact our office we will be happy to discuss additional emails for sending if you have a valid reason for needing them, but not if you intend to spam.
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| Q. |
What if I have not used my emails for the month, do they accumulate?
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| A. |
Any unused emails for sending videos will be lost when your monthly payment cycles. All account settings will default to your monthly limit of 100 or 250 depending on your plan.
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